Privacy policy

TeraByte Infotech is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 18 years of age.
We/us (either capitalized or not) – refers to TeraByte Infotech – the company.

Data Protection Principles

We promise to follow the following data protection principles:

Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you with information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited to a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s Rights

The Data Subject has the following rights:

Right to information – meaning you have the right to know whether your Personal Data is being processed, what data is gathered, from where it is obtained, and why and by whom it’s being processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your gathered Personal Data.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data if/when inaccurate or incomplete.
Right to erasure – meaning in certain circumstances, you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object processing – meaning in certain cases you have the right to object the Processing of your Personal Data, for example in the case of Direct Marketing.
Right to object automated Processing – meaning you have the right to object automated Processing, including profiling, and not be subject to a decision based solely on automated Processing. You can exercise this right whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled, please do contact us.
Right to withdraw consent – you have the right to withdraw any given consent for the Processing of your Personal Data.

Data we gather

The information you have provided with us
If you are an existing customer or user, you may have already provided us with your e-mail address, name, and billing address – mainly information that is necessary for delivering you the product after purchase or to enhance your customer experience with us.
If you are a new customer or user, when doing a purchase through our website, we collect personal information such as your name, email, IP address, address information and phone no. This also happens when you are trying the product for free; we collect your email, your device ID, and IP information. For subscriptions to newsletters, we only collect your email, name and IP address. We save the information you provide us with in order for you to comment or perform other activities on the website.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
When coming on live chat, we automatically collect information about your location and IP address. Other third-party tools like Analytics collect your computer and browser information.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

For customer/users, we use the data to:

Register your Account.
Send you your License details.
Send download-files and communication about product updates.
Verify that you are the actual owner of an account and license.
To communicate updates and promotions.
Maintain your account on the website.
Fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

To identify you.
To provide you a service or to send/offer you a product.
To communicate either for sales or invoicing.

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

To send you personalized offers* (from us and/or our carefully selected third-party providers)
To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/services offered or provided.
To conduct questionnaires concerning client satisfaction.

With your consent we Process your Personal Data for the following purposes:

To send you newsletters and campaign offers (from us and/or our carefully selected third-party providers and partners).
For other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligations arising from the law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from the law.

Who else can access your Personal Data

Our processing partners: – Reputable infrastructure, e.g. for storage and backups.
Our business partners: – Order processing: Razorpay and PayPal
Connected third-parties: – Mainly: Google Analytics.

We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks. We have enabled:

Encryption through SSL
Enabled Web Application Firewall

Even though we try our best, we cannot guarantee the total security of information. However, we do promise to notify suitable authorities in case of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, please note that you need to keep your username and password secret. You also have a role in ensuring the safety of your data through the use strong passwords.

Children

Our product is not age-restrictive and can be used for students as well. For children, we highly recommend directed guidance from parent/guardian when purchasing our product.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help improve a site’s user-experience and engagements. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

Necessary cookies – these cookies are required in order to use some important features on our website such as logging in. These cookies do not collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient thus providing extended personalization features. For example, they might remember your name and e-mail in forms so you don’t have to re-enter this information the next time you’re submitting.
Analytics cookies – these cookies are used to track the use and performance of our website and services.

You can remove cookies stored on your computer via your browser’s settings. Alternatively, you can control some third-party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, please visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Cross-border data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which operates (or shall operate in future) to enable the use of the information in accordance with this Privacy Policy.
You agree to such cross-border transfers of personal information.

Contact Information

If you have any questions on our Privacy Policy, do Contact Us.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time.

Last updated and effective on 01th May, 2022.